You witness a theft occurring in a store. What is your best course of action?

B. INFORM THE STORE STAFF OR SECURITY IMMEDIATELY.

During a meeting, a colleague suddenly starts shouting and creating a scene. How should you react?

B. REMAIN CALM AND TRY TO DE-ESCALATE THE SITUATION BY SPEAKING TO THEM QUIETLY.

You are in a crowded place when you notice a person suddenly collapse on the ground. What is your immediate reaction?

A. CALL FOR HELP AND STAY WITH THE PERSON UNTIL ASSISTANCE ARRIVES.

You are in a crowded place when you suddenly hear someone shouting for help. What is your immediate reaction?

B. ASSESS THE SITUATION QUICKLY AND MOVE TOWARDS THE SOURCE OF THE SHOUTING.

You are in a crowded place when you notice someone suddenly collapse on the ground. What is your immediate reaction?

A. CALL FOR HELP AND STAY WITH THE PERSON UNTIL ASSISTANCE ARRIVES.