You witness a minor car accident where one driver appears to be very upset and yelling. What is your best course of action?

B. APPROACH THE UPSET DRIVER AND OFFER TO HELP THEM CALM DOWN.

You witness a minor car accident where one driver appears to be arguing aggressively with the other. What is your best course of action?

B. CALL THE POLICE TO REPORT THE ACCIDENT.

You are in a crowded place and suddenly hear a loud crash followed by screams. What is your immediate reaction?

B. STAY CALM AND ASSESS THE SITUATION BEFORE REACTING.

You are in a crowded train station when you notice a person suddenly collapse on the ground. What is your immediate reaction?

A. CALL FOR HELP AND STAY WITH THE PERSON UNTIL ASSISTANCE ARRIVES.

During a meeting, a colleague suddenly becomes very upset and starts shouting. How should you react?

B. REMAIN CALM AND TRY TO DE-ESCALATE THE SITUATION BY SPEAKING SOFTLY.