You receive a call from a friend who is upset and mentions they are considering making a bad decision. What should you do?

B. LISTEN TO THEM AND TRY TO UNDERSTAND THEIR FEELINGS, THEN SUGGEST THEY TALK TO SOMEONE WHO CAN HELP.

You witness a minor car accident where one driver appears to be arguing aggressively with the other. What is your best course of action?

B. CALL THE POLICE TO REPORT THE ACCIDENT.

You are in a crowded place when you notice someone suddenly collapse on the ground. What is your immediate reaction?

A. CALL FOR HELP AND STAY WITH THE PERSON UNTIL ASSISTANCE ARRIVES.

You overhear a conversation where someone is planning to steal from a store. What is your best course of action?

B. INFORM THE STORE MANAGEMENT OR SECURITY IMMEDIATELY.

You are in a crowded place and suddenly hear a loud crash followed by screams. What is your immediate reaction?

B. STAY CALM AND ASSESS THE SITUATION BEFORE REACTING.