During a meeting, a colleague suddenly starts to argue aggressively with another team member. How should you respond?

C. INTERVENE CALMLY TO DE-ESCALATE THE SITUATION AND SUGGEST A BREAK.

You are in a crowded place when you notice a person suddenly collapse on the ground. What is your immediate reaction?

A. CALL FOR HELP AND STAY WITH THE PERSON UNTIL ASSISTANCE ARRIVES.

You are in a crowded place when you suddenly hear someone shouting for help. What is your immediate reaction?

B. ASSESS THE SITUATION QUICKLY AND MOVE TOWARDS THE SOURCE OF THE SHOUTING.

During a meeting, a colleague suddenly starts shouting and creating a scene. How should you react?

B. REMAIN CALM AND TRY TO DE-ESCALATE THE SITUATION BY SPEAKING TO THEM QUIETLY.

You witness a minor accident where a cyclist has fallen off their bike. What is your best reaction?

B. HELP THE CYCLIST GET UP AND CHECK IF THEY ARE OKAY.