During a group project, one member is not contributing and is causing frustration among the team. How should you react?

C. DISCUSS THE ISSUE PRIVATELY WITH THE MEMBER TO UNDERSTAND THEIR PERSPECTIVE AND ENCOURAGE PARTICIPATION.

During a meeting, a team member suddenly starts to argue aggressively. How should you react?

B. REMAIN CALM AND TRY TO MEDIATE THE DISCUSSION.

You find a wallet on the ground in a public place. What is the appropriate action to take?

B. HAND THE WALLET TO THE LOST AND FOUND OR A NEARBY AUTHORITY.

You witness a person collapse in a public place. What is your immediate reaction?

A. CALL FOR HELP AND CHECK IF THE PERSON IS BREATHING.

During a meeting, a colleague suddenly becomes very upset and starts yelling. How should you react?

B. REMAIN CALM AND TRY TO DE-ESCALATE THE SITUATION.