During a meeting, a colleague suddenly becomes very upset and starts yelling. How should you react?

B. REMAIN CALM AND TRY TO DE-ESCALATE THE SITUATION.

While walking in a park, you notice a person sitting alone on a bench, looking upset. What is your reaction?

B. APPROACH THEM AND ASK IF THEY ARE OKAY.

You see a child wandering alone in a park, looking lost. What is your best course of action?

B. APPROACH THE CHILD AND ASK IF THEY NEED HELP.

You are in a crowded market when you notice a child has lost their parent and is crying. What should you do?

C. COMFORT THE CHILD AND HELP THEM FIND A SECURITY PERSONNEL OR A DESIGNATED AREA FOR LOST CHILDREN.

While walking home, you see a person collapse on the sidewalk. What is your immediate reaction?

C. CHECK IF THE PERSON IS BREATHING AND PROVIDE ASSISTANCE IF NECESSARY.