You witness a minor car accident where one driver appears to be very upset and yelling. What is your best course of action?

B. APPROACH THE UPSET DRIVER AND OFFER TO HELP THEM CALM DOWN.

You are in a crowded place and suddenly hear a loud crash followed by screams. What is your immediate reaction?

B. STAY CALM AND ASSESS THE SITUATION BEFORE ACTING.

You are in a crowded place when you notice someone suddenly collapse. What is your immediate reaction?

A. CALL FOR HELP AND STAY WITH THE PERSON UNTIL ASSISTANCE ARRIVES.

You witness a minor car accident where one driver appears to be injured. What is your first course of action?

B. CHECK ON THE INJURED DRIVER AND CALL FOR HELP IF NECESSARY.

You witness a small fire starting in a waste bin in your office. What is your best course of action?

C. EVACUATE THE AREA AND ALERT THE FIRE DEPARTMENT.