During a meeting, a colleague suddenly becomes very upset and starts yelling. How should you react?

A. Join in the yelling to express your frustration.

B. Calmly ask the colleague to take a moment to breathe and discuss the issue privately.

C. Ignore the colleague and continue with the meeting.

D. Report the colleague to management immediately.

E. None of the above

Answer: B. Calmly ask the colleague to take a moment to breathe and discuss the issue privately.

Calming the situation and addressing the colleague privately helps to de-escalate their emotions.

Posted in: Type 1 - Situation Reaction Test - Verbal Reasoning